FAQ

1. Does ambient light interfere the performance or function of IST TOUCH© screens?

Very rarely. The IST TOUCH screens are designed and constructed to resist extreme ambient light interference. Should your application be affected by ambient light, please call IST. Our technical support team can help identify touch screen settings that may remedy the problem.

2. What is the resolution of IST TOUCH screens?

The infrared LED’s used for IST TOUCH screens offer 1/8” native resolution; using software this can be interpolated to a resolution of 1/16”.

3. Do IST TOUCH screens need frequent recalibration?

No. The IST TOUCH screens are designed to be highly stable and free of calibration drift. The I ST TOUCH screens offer stability and reliability under normal operation. If the touch screen is removed and reinstalled on the display, recalibrating is recommended.

4. When is calibration required for IST TOUCH screens?

The IST TOUCH screens require calibration when they are first installed or when the monitor resolution has been changed.

5. Can protective devices be added to IST TOUCH screen to shield the display surface?

IST provides an optional MR10 Lexan™ sheet that can be easily installed by the user on site. Lexan™ was chosen for its clarity and its ability to resist scratches and graffiti. Lexan™ protects the display from vandals, and if necessary, can be easily replaced. In addition, Lexan™ can be used for added weather resistance for out-door applications.

6. Can the IST TOUCH screen be operated with a mouse and keyboard simultaneously?

Yes. The IST TOUCH screen is completely compatible with mouse and keyboard, and both can be used simultaneously.

8. How should I clean the IST TOUCH screen?

You can use the same cleaner that is recommended by manufacturer of your monitor to clean the IST TOUCH infrared touch screen.

9. Will fingerprints, dirt or scratches on the display surface cause the IST TOUCH screen to malfunction?

Fingerprints, dirt and even scratches on the monitor will not affect the operation of IST TOUCH infrared touch screen.